Pickup & delivery FAQ

Can I place an order if I don’t know the exact address?

Make sure that you use the most appropriate address when placing an order so that you can get the right price.

Can I ship a car from a storage facility?

Yes, we will need access to the vehicle or a person at the facility will need to release the vehicle to the driver.

Can I ship a car from an auto auction?

Yes.
Make sure that you understand all the requirements such as the period that the car must be picked up from the auction facility and fully follow the instructions.

Can I ship a car to or from a U.S. port?

Yes you can, we will need the proper paperwork.

Can you fly a car on an airplane?

To be discussed.

Can you guarantee a pick up or delivery date and time?

To be discussed, this depends on whether the company has its own trucking line or not. In most cases, it is only those companies who have trucking lines that would guarantee delivery date and time. If not, then promising this is not possible.
How long does it take to ship a car?

Can you ship my car Internationally?

To be discussed.

Do I have to be at pickup or delivery?

Not at all, this means that your vehicle will be delivered at the Terminal hence it is upon you to pick it up. In other words, you will be required to pay additional fee as terminal storage costs. Let us know early enough if you will not be able to make it to the pickup point at that particular time and date.

Do I need to dropoff or pickup my vehicle anywhere?

This will be determined by what you mentioned in your order. There is no door-to-door delivery. When it comes to terminal to terminal shipping, it means that the car should be shipped from a specific shipping centre to a destination terminal that is close to your abode.
Car shipping myths.

Do you offer Terminal-to-Terminal shipping?

Yes. All the shipping services involve moving the vehicle from one terminal to another terminal.

How do I know my pick up date and time?

Your personal car shipping agent will be able to provide you this information after carefully checking your schedule, and shipment route.

Is your service door-to-door?

Yes, we will collect your vehicle from your desired point and drop it to your desired point. For instance, our drier picks it from door A and drops it at door B just as required.