Things to Do if Your New Cars Damaged in Transport

Did you know that more than 16.1 million new cars were sold in 2007? Or that regardless of origin, they had to be transported to 14,285 car dealerships across America?

While car transportation represents an affordable and safe way to move cars, unforeseen events do sometimes happen.

A car damaged during shipping is a rare occurrence. Even cosmetic damages with negligible repair costs are far from the norm with car shipping companies. Nevertheless, you don’t want to be caught off guard with a vehicle damaged in transit. What should you do if your car gets damaged during car hauling from one location to another?

Keep reading to find out more about new cars damaged in transport and what to do if it happens to you. The more you know about the potentiality of such a situation, the more you can prepare and be on the ball on the off chance that it happens.

New Cars Damaged in Transport

When you hand your keys and car over to a professional driver, you anticipate getting your car moved without complications. And in the vast majority of cases, vehicles get transported from one location to another without a hitch. That’s the benefit of working with an experienced, professional car shipping company.

But new cars damaged in transport, though rare, do occur.

Unfortunately, strange circumstances sometimes arise. After all, life can be highly unpredictable. Types of damage you should always inspect your vehicle for after car transportation include:

  • Dents

  • Chips

  • Scratches

  • Window cracks

  • Flood damage

  • Truck rollover

  • Theft

While most cars moved from point A to point B reach their destination with no problems, drivers often prove unprepared when something does go wrong. After all, life happens, so you need to be prepared for all variables.

Start by thoroughly inspecting your vehicle both before and after vehicle transport. It would help if you took plenty of photos documenting previous damage to your vehicle. That way, you have proof if you notice something different during your vehicle drop-off.

The more evidence you have of the previous condition of your car, the better chance you have of a successful insurance claim later on.

Research Car Moving Companies

After inspecting your car, if you do find damage inconsistent with the first set of photos you took, it’s time to get proactive.

Hopefully, you’ve followed some of our previous advice about thoroughly vetting any auto transport company you’re considering working with. This online research should have helped you find a car transport company that’s both professional and reliable. The vetting process is an essential one for all car shipping customers and oftentimes will spell the difference between an easy claim process and a tricky one.

If that’s the case, they’ll carry insurance on your vehicle and have a process set forth for dealing with in-transit damage. With that in mind, contact the company to file a claim.

File a Claim Within 30 Days

In an ideal case, you’ll have noticed this damage immediately. If so, don’t put off telling the driver about it. That way, you can get your claim filed ASAP.

What happens if you find the damage after the driver’s already left? You’re still in luck. But you’ll need to act quickly.

Call the transportation company and let them know right away about the damage. Most companies will ask for you to contact all claims no later than 30 days after discovering the damage.

Besides contacting them, you should also send them photos of your car before and after the damage. That way, the company has concrete proof to hold the driver responsible.

Consider getting a car repair quote and send a copy of this document to the car transportation company. That way, you’ll have a concrete damage number that can then be used to collect fitting compensation.

Inquire About Insurance Protection

Part of choosing an excellent car shipping company to work with is finding one that carries excellent insurance on each car. The auto shipping service’s website should list a copy of their policy.

That way, you know exactly what’s covered under various circumstances. Print out a copy of this and make notes as needed so that you have a clear record of all the damage.

Many contracted carriers are required to hold a minimum of $100,000 insurance per automobile. Besides providing you with a copy of their insurance policy, they also should be prepared to help you file your claim.

This scenario represents yet another reason why it’s so vital to get proper insurance coverage through the automobile moving company that you choose to use.

And if their coverage proves insufficient? Consider ramping up your current car insurance policy by adding more coverage. For an antique or muscle car damaged during shipping, this added insurance security could prove crucial towards recouping the costs of repair and/or replacement.

Don’t Neglect the Bill of Lading

When your car is delivered, you’ll want to see the Bill of Lading. This is an excellent place to document any damage that you see on your vehicle. Give detailed descriptions as these will be referred to later.

Again, keep the lines of communication open with your driver. How? By making sure they clearly understand where there’s damage that wasn’t there before.

Remember that to verify the damage during hauling, the document must be compared to the original Bill of Lading. Completed pre-delivery, this Bill of Lading will get compared to the inspection report.

When coupled with the photos, these evidentiary pieces of information provide the company with a much better sense of the damage done to your vehicle.

Once you’ve filled out all of the paperwork and filed your complaint, what happens next? The car hauling company will pay you directly. They’ll also release the carrier’s insurance certificate.

That way, you can claim damages from their insurance provider directly should you have a case of new cars damaged in transport.

The Bottom Line When It Comes to Car Shipping

Your car represents one of your most prized and important investments. By following the steps above, you can make sure it stays safe. No matter which car moving company you choose to do business with, preparing yourself for the unlikely event of a car damaged during service is in your best interest.

From inspecting your car thoroughly to taking pictures and collecting the evidence, you need to prove your case carefully. Otherwise, you could get short-changed for new car damages in transport.

Once again, cars damaged in shipping (new or otherwise) are quite rare in our industry. When you ship a car with Nexus, our drivers take every precaution to ensure the safety and security of your vehicle from its pickup to drop-off locations.

However, that doesn’t mean that you shouldn’t cover all your bases in case the unlikely becomes a reality.

Are you ready to learn more about car transportation? We’d love to help. We have many years of experience in the car transportation industry. Get a free, no-obligation quote today for your vehicle.