Cross-country car shipping can be tricky if you're a first-time customer. You have to sift through dozens of auto transport companies to find the right vehicle shipping services for you. If you pick the wrong vehicle shipping service, you may be in for a rude mixture of stress, unexpected shipping costs, and potential vehicle damage.
It is critical that you inform yourself about the ins and outs of car transportation to ensure that the process goes efficiently and smoothly. To help you do so, we've put together a comprehensive guide to common auto transportation client mistakes and how to avoid them.
1. Trusting Promises that are "Too Good to Be True”
The lowest car shipping costs are sometimes a red flag, as are companies who bend over backward to promise you the quickest delivery time. Some auto transport companies offer suspiciously low vehicle transport quotes to lure customers but later add hidden fees or compromise the quality of their customer care.
How To Solve It:
· Read customer service reviews.
· Compare multiple car shipping quotes and ensure the pricing aligns with industry standards.
· Avoid unrealistic guarantees. Reliable companies provide delivery windows, not exact dates. Extenuating circumstances make time guarantees almost nonexistent.
2. Not Inspecting Your Vehicle
Many people overlook inspecting their vehicles properly before and after shipping. Failing to document (and photograph) the car’s preexisting condition can make it difficult to file a claim if damage occurs during car transport.
How To Solve It:
· Inspect thoroughly. Take photos of your car from multiple angles before shipping.
· Ensure damages are listed on the Bill of Lading. Record any preexisting damage during pickup and note any new issues at delivery.
3. Not Communicating With Your Carrier
Clear communication with your vehicle carrier is vital to avoid delays and misunderstandings. Many customers fail to provide accurate contact information or neglect to follow up on updates.
How To Solve It:
· Stay reachable. Provide a reliable phone number and email address.
· Ask questions. Confirm pickup and delivery windows and stay in touch with the carrier throughout the vehicle transportation process.
4. Falling for Scams
Auto transport scams are an unfortunate reality. Unscrupulous auto transport companies might operate without proper licensing or equpment, leaving customers vulnerable to fraud.
How To Solve It:
· Check credentials. Verify that the company has a U.S. Department of Transportation (DOT) number and Federal Motor Carrier Safety Administration (FMCSA) registration.
· Look for accreditations, as with the Better Business Bureau
· Read reviews. Look for consistent, positive feedback on reputable platforms like Google, Yelp, and Trustpilot.
5. Packing Your Car With Belongings
Most auto transport companies prohibit you from filling your car with personal items, doubling your car as a moving van. Be sure to communicate any special needs with your auto carrier before transport.
How To Solve It:
· Clear your car to avoid potential problems.
· Speak with the company about extenuating circumstances.
6. Waiting Too Long to Schedule Your Shipment
Procrastinating on booking a car shipment can limit your options. The best auto carriers often fill their schedules quickly, especially during peak seasons.
How To Solve It:
· Book early. Aim to schedule your shipment at least a month in advance to secure a spot with a reputable auto transport company.
· Work with an expert customer care team, like the one at Nexus Auto Transport, to find the right time for you to move a car.
7. Selecting the Wrong Car Hauling Option
Most vehicles are fine to ship with an open car carrier. It's extremely safe while being the most affordable door-to-door car shipping option. However, enclosed transport is a good idea for high-value cars such as luxury sedans and classic cars. Enclosed hauling protects vehicles from potential road hazards and inclement weather.
How To Solve It:
· Use open transport for standard vehicles, as it’s more cost-effective.
· Choose enclosed transport for high-value cars like luxury, vintage, or sports models.
8. Not Choosing Door-to-Door Vehicle Transport Services
If you opt for terminal-to-terminal car shipping because it's cheaper, you may have to go hours out of your way to pick up your car. Door-to-door vehicle shipping is much more convenient, and the added cost is usually well worth it.
How To Solve It:
· Talk to your auto transport company to ensure that you are receiving full-service, door-to-door vehicle transportation.
9. Using an Inaccurate Car Transport Cost Calculator
Find a company that with a car shipping cost calculator that has a reputation for accuracy and up-to-the-minute pricing.
How To Solve It:
· Research and find car shipping calculators with market-reflective pricing.
· Shop around and talk to representatives. Listen and try to suss out sales-pitchy language.
10. Forgetting Essential Documents
Most auto transport companies require proper documentation before they ship your car.
How To Solve It:
· Ensure that you have your registration and proof of ownership (or lienholder authorization).
· Do not release your car for pickup or delivery without signing a Bill of Lading.
· Ensure you have a copy of the Bill of Lading for your records.
11. Banking on Verbal Agreements
Without written confirmation of your vehicle shipping agreement, you leave yourself open to price gouging. Delivery dates and included services may also vary wildly.
Solution:
· Get everything in writing. Confirm all terms, conditions, and shipping costs via email or contract.
Avoid Car Transportation Mistakes That Will Cost You
Shipping a car across the country doesn’t have to be a stressful experience. By avoiding these common mistakes, you can ensure a hassle-free, cost-effective process. Remember to research your auto transport company, prepare your vehicle, and maintain clear communication with your vehicle carrier.
Choose a top auto transport company like Nexus Auto Transport that has an industry reputation for great customer service and efficient services. Easily schedule an order online or call (224) 218-2949 to get started.
