How to Find a Quality Auto Transport Company

June 12, 2020 An image of a autotransporter - car, truck, shipping

In March of 2019, there were 4,500 vehicle shipping businesses in the United States. If you’re looking at getting auto transport service, then you may be understandably overwhelmed with all the choices available to you.

Most likely, you worked hard to save up and purchase your vehicle. So now that you’re moving, you want to be confident in choosing the right auto transport company to handle the shipping for you.

However, how do you wade through the 4,500 companies and pick the one that’ll work best for you?

If you’re wondering how to find a quality auto transport company, then you’re in the right place. Keep reading for tips on choosing the right auto shipping group and some mistakes to avoid.

What to Look For

First, we’ll tell you about the good qualities you should look for when considering auto transportation companies. These will prove that they’re a step above the rest of their competition.

Experience in the Industry

One of the most important things you should look for is experience in the auto transport industry. Your vehicle is a big-ticket item, which means it needs to be handled with care.

While a business that’s just starting out can be great at what they’re doing, you shouldn’t chance it with your precious car. Instead, look for bigger, more established companies that know what they’re doing.

With more experience comes more confidence and skill in handling anything that may happen along the way. This means you’ll have fewer delays and smoother service. They’ll also be able to figure out the quickest routes to get your vehicle in your hands.

Transparency

It’s very important that a car shipping company has complete transparency about their services. While every situation is unique and certainly won’t cost the same as another, there are still ways an auto shipper can provide you with clear details before you commit to choosing them.

For example, they should be able to give you a general idea of how much it’d cost to ship a car per mile. You can use this information to build a basis for your budget.

Then, you can speak with them more about how you’d like to transport your vehicle. The car shipping company should have patient agents who will talk you through this process and give you a clearer picture on what to expect.

A Variety of Services

On that note, an auto shipping company should also offer a variety of services. Car transport is not a one-size-fits-all thing, so there shouldn’t just be 1 solution for all vehicles.

For example, some people have a limited budget while others have more room to work with. And some may need their vehicle in a hurry while others are more flexible with their schedule.

A car shipping company should have a variety of services to accommodate these needs. You shouldn’t feel like you have no choice but to go with a particular service.

Up-to-Date Insurance Plans

For any entity that’s transporting goods (such as vehicles and other types of cargo), they’re required by the US Department of Transportation (DOT) to have insurance. Not only should the policies be up-to-date, but they must also file them correctly and have the right coverage.

If you’ve happened upon an auto shipping company that doesn’t have any type of insurance, then that’s a huge red flag. Truckers are always trained to drive safely, but you never know if anything random will happen.

That’s what insurance is for. If a business is reckless enough to not carry current policies, you definitely need to avoid using them. You’ve probably put a lot of hard work and money into your vehicle, so don’t let irresponsible people be in charge of transporting it.

Great Customer Service

Understandably, you might feel a bit anxious while your car is out of your possession. An excellent auto shipper will do everything in their power to help ease your anxiety.

As we’ve mentioned above, the business should have patient agents who will explain how everything works. They should be eager to answer any questions or concerns you may have. If the agents you speak to seem like they’re in a hurry to get you off the phone and keep cutting you off, then that can be a red flag.

Stellar car transport companies will also offer a tracking option for your car. For example, we at Nexus Auto Transport have 2 ways you can check up on your vehicle. You can either put in your details on our website or you can call your personal driver at any time to see how things are going.

Excellent Customer Feedback

Last, but certainly not least, you need to pick a company that has excellent customer feedback. Testimonials will tell you a lot, especially when you can sort them (for example, from highest to lowest ratings).

The beauty of the internet is you can easily and quickly find feedback online. All you need to do is Google the business name and you’ll instantly get results showing you what previous customers think.

Take some time to read through what these people have to say. Of course, keep in mind that even the best businesses will have some poor ratings, as it’s impossible to please everyone.

What you want to do is look at the lowest ratings and see they’re one-off instances or something consistent. For example, a company may not have been punctual once, but that’s the only example you see. Or you may see scores of customers saying the auto shipper wasn’t on time.

You’ll want to assess what the bad reviews are saying and see how important that ranks for you. For instance, if many customers say the auto transporter was curt on the phone, maybe that doesn’t matter too much to you, so long as they offer punctual and expedited services.

Red Flags to Look For

Now that you know some of the good things to look out for, the next thing you need to learn is what you should avoid. Here are a few red flags that may appear when you happen upon unscrupulous businesses.

Very Low Prices

As with many other products and services in life, you get what you pay for. If you see an auto shipper offering extremely low prices, then chances are, they’re too good to be true.

The thing is, in the auto shipping industry, truckers will have asking prices for each route. If auto shippers go below those prices, this will delay your shipment. As a result, you’ll end up paying more in the end.

So the best thing to do is to go for prices that are more mid-range, as you avoid running into delays and extra payments.

Hidden Fees in Contracts

With some car transport companies, they may require an upfront deposit. This is usually $100 to $200 and they’ll require you to sign a contract.

This isn’t too out of the ordinary, but some of the shadier businesses will try and write in hidden fees in the contract. Because of this, it’s vital you read the entire contents of the contract before signing.

If you don’t want to read lengthy contracts full of legal jargon, then you should opt for a company that doesn’t require upfront deposits.

Some More Tips

The most important thing is you shouldn’t work with multiple brokers at the same time. You may think this is the smart way to go about getting the best deal, but that’s a huge misconception.

All car shipping brokers use the same national load board called centraldispatch.com. This is where they find and set up truckers for pickup.

If you try to work with multiple shipping companies, this will only delay your shipment. Not only that, but it’ll also increase the price you’ll pay.

This is because the truckers will ask each broker for more money than the last. In the end, you’ll be stuck paying a much higher fee than necessary.

As you can see, it’s essential that you work with just one broker and wait until you’ve been assigned a trucker before you make a payment.

Choose Nexus Auto Transport for Your Auto Transport Needs

Now you know how to sift through all the auto transport companies and choose the best one for you.

One of the best companies you can choose is Nexus Auto Transport. Not only do we have lots of experience helping clients like you, but we’re also very transparent with our services and prices. You can count on us to get you drivers who will treat your vehicle as if it were their own.

So take a look at our website and see what we have to offer. You’ll find that we’re one of the best auto transport companies to work with!

Of course, you should still take the time to do thorough research and compare companies at your leisure. But when you’re ready, know that we’ll be here waiting for you.

Do you think Nexus Auto Transport is the car shipping company for you? Then request a quote from us now. You’ll get one within seconds!